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Terms and Conditions

Last Updated: 08/09/2025

Welcome to Dramatic Fins (PTY) LTD! By using our website and placing an order, you agree to the following terms and conditions. We’ve kept things clear and straightforward, so you know exactly how we work.

1. Orders & Payment

  • All orders are subject to availability.

  • Prices may change without notice, but once you place an order, that price is locked in.

  • Payment must be made in full before we ship your order.

2. Shipping & Delivery

  • Live Fish Shipping Days: We only ship live animals on Mondays-Wednesday (depending on location) to minimize delays and to ensure animal safety.

  • Delivery Times: We’ll provide tracking, but shipping times are estimates and may vary due to weather, courier delays, or other factors.

  • Shipping Information: Customers are responsible for providing accurate shipping information.

  • Your Part: Please make sure someone is home at the first delivery attempt. This is very important for the health of the fish.

3. Products and Services

  • Product Information: We strive to provide accurate descriptions of our products, including fish species, and other related information.  However, due to the nature of live animals, slight variations in appearance or size may occur.

  • Availability: All products are subject to availability.  We reserve the right to limit quantities or discontinue products at our discretion.

  • Product Image: Product images on the website are for illustrative purposes only.  The actual product may differ slightly in colour, size, or packaging.

  • Age Restriction: By purchasing from our store, you confirm that you are at least 18 years old, or if under, that you have received consent from a parent or guardian.

4. Live Arrival Guarantee

  • We guarantee live arrival of fish when sipping conditions are met.

  • Customer must be present at the first delivery attempt.

  • Any DOA (dead-on-arrival) claims must be reported within 2 hours of delivery with 2 clear photos and a video.

  • Depending on the situation, we will offer a refund or a replacement (shipping costs are non-refundable).

5. Returns & Refunds

  • Live Fish & Aquatic Animals: We cannot accept returns once fish have been delivered, as this would be unsafe for the animals. Refunds are only given under our Live Arrival Guarantee.

6. Your Responsibility

  • Once your fish arrive alive and in good condition, their care is in your hands.

  • We are not responsible for losses caused by:

    • Improper acclimation

    • Poor water quality or unsuitable tank conditions

    • Aggressive tank mates or incompatibility issues

  • Please research your fish’s needs before purchasing.

  • Customers must understand the risks involved in owning live fish, including potential illnesses and the need for quarantine when introducing new fish to an existing aquarium.

7. Limitations of Liability

  • Disclaimer of Warranties: Our website, products, and services are provided “as is” and without warranties of any kind, either express or implied.

  • Limitation of Liability: To the fullest extend permitted by law, Dramatic Fins (PTY) LTD will not be liable for any indirect, incidental, or consequential damage arising from the use of our website or products..

8. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of South Africa.

9. Updates to Terms

We may update these Terms from time to time. The latest version will always be posted here.

10. Contact Us

If you have any questions or issues, we’re here to help:
Email:            info@dramaticfins.co.za
Phone:            072 109 0858

11. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect

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